FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT ARE THE PAYMENT OPTIONS?
Visa, Mastercard, American Express, PayPal, Discover, and Apple Pay.
WHAT IS YOUR RETURN POLICY?
We strive to provide our customers with the best products available. Complete customer satisfaction is our number one goal!
Please email info@epochtv.shop before returning or exchanging a product.
Returned products must be in their original packaging and in good condition for a full refund. A full refund cannot be issued for any product if it has been used or damaged. Returns can be made within 60 days of the mailing date on the order, or the date on the confirmation email.
The original receipt must be included with the returned package to confirm ownership. Customers are responsible for the return shipping fee.
Packages can be mailed to:
EPOCHTV SHOP
229 West 28th Street
5th Floor
New York, NY 10001, USA
DO YOU OFFER E-GIFT CARDS?
Yes. It's a nice gift for someone special and yourself.
eGift Cards never expire and carry no fees. And, eGift cards can be used on epochtv.shop only.
You can redeem a gift card when you start to make a payment.